Terms and Conditions

General conditions of sale The present general conditions of sale govern all relations between the company Contremarques, with a capital of 2000 euros whose registered office is located at 124 rue du Chemin Vert 75011 PARIS, registered with the R.C.S. of Paris under N° 852 006 451, hereinafter "Contremarques", and customers of www.contremarques.com Customer service email address: contact@contremarques.com Before any transaction, the customer acknowledges having read these general conditions and expressly states to accept them when he clicks on the "Order validation" button. Article 1: Special Conditions of Sale The customer acknowledges having read, at the time of placing the order, the special conditions of sale stated on screen (name, price, quantity, color, peculiarities of the products, cost of the services) and expressly agree to them without reservation. Article 2: Validity of the order The offer on the website www.contremarques.com is for individuals who have an address in metropolitan France or in Europe. Article 3: Order Registration and Confirmation Contremarques confirm the receipt of an order by an email entitled "Confirmation of your order". However, the sale will be concluded only from the confirmation of the order by Contremarques, in an email entitled "Dispatch of your order", sent to the customer at the latest five working days after the order has been registered. Contremarques reserves the right not to confirm an order, depending on the availability of the products, a foreseeable problem concerning the delivery to be made, a dispute relating to a previous order, or an incomplete or abnormal payment. In this case, Contremarques will inform the customer no later than 5 working days after the order has been registered and will proceed without delay with the customer’s refund or with a request for additional information concerning the payment. In case of unavailability of only one of the products of an order, the rest of the available order is shipped. Article 4: Price The prices indicated are in euros. The invoicing currency of the order is in euros. Contremarques reserves the right to change its prices at any time but undertakes to apply the rates in force which have been indicated at the time of placing the order, subject to their availability at that date. Article 5: Payment terms and security Payment can be made by credit card: Visa, Mastercard, on a secure banking server. The credit card details are encrypted using the Secure Socket Layer (SSL) protocol and never clear transit over the network. Payment is made directly to our bank. Contremarques has no access to these coordinates, and does not keep them on its servers. Payments via Paypal are also accepted. Article 6: Retention of Title The products remain the property of Contremarques until the order is fully received. Article 7: Delivery terms and deadlines A maximum of 5 working days after order registration may be required to ship the order. The ordered product is shipped by the postal circuit, in Colissimo followed to the delivery address indicated by the customer. Deliveries in Corsica are made only by Colissimo. The approximate delivery times from the day of departure from our stock in Paris are as follows: France: 3-5 working days Europe: 7-10 working days Article 8: Right of withdrawal A "Return Request" detailing the procedure to follow for the return of products, is delivered with each order, this is the back of your invoice attached to the package. The customer has 15 clear days to return the package. If this period of 15 clear days normally expires on a Saturday, a Sunday or a public holiday or an unemployed person, it shall be extended until the following first working day. Items may be refunded or exchanged as long as they are returned in their original condition and packaging and accompanied by the completed “Return Request”. Under no circumstances shall the articles be altered. For all refund requests, we will recredit your bank account, or Paypal used when paying the amount of the returned item. In foreign countries the shipping and return costs are the responsibility of the customer. Article 9: Provisions of the law «informatics and freedoms» Contremarques has made the declaration of the file including personal data relating to customers of the website www.contnotes.com with the National IT Commission and freedoms (declaration N XXXXXXX in accordance with the provisions of the French Data Protection Act of 6 January 1978). Under this law, the customer has a right of access, rectification or opposition to the personal data collected concerning him. These rights can be exercised online in the "my account" section or by e-mail to contact@contremarque s.com Article 10: Intellectual Property The customer is prohibited from copying or downloading all or part of the content of the website www.contremarques.com unless authorized by Contremarques, who remains the sole owner of all related intellectual property rights. Article 11: Applicable law These general conditions of sale are subject to French law. If you have any questions or require further information regarding our General Sales Conditions, please contact us at contact@contremarques.com